Shipping policy

yordle.co.uk

Last updated: 22/02/2026

1. Order Processing

Orders are typically processed within 1–2 working days (Monday–Friday, excluding UK bank holidays).

During new release launches or high-demand product drops, processing times may be extended. We will aim to dispatch orders as quickly as possible.

You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

  • Your delivery location

  • The size and weight of your order

  • The shipping method selected

All delivery costs are shown clearly before you complete your purchase.

3. Delivery Times

Estimated delivery times are displayed at checkout.

Please note:

  • Delivery times are estimates only

  • Delays may occur due to courier services, weather, customs, or peak trading periods

  • We are not responsible for delays once an order has been dispatched

4. Tracking

Where applicable, tracking details will be provided once your order has been dispatched.

It is your responsibility to ensure the shipping address provided is accurate and complete.

5. Risk & Responsibility

Risk passes to you upon successful delivery to the address provided at checkout.

We are not responsible for:

  • Incorrect shipping addresses entered at checkout

  • Failed delivery attempts

  • Parcels left in a safe place at your request

If a parcel is returned to us due to incorrect address details or failure to collect, additional shipping charges may apply for redelivery.

6. Pre-Orders

Pre-order items will be dispatched as close to the official release date as possible.

Release dates are subject to change by the manufacturer or distributor. We are not liable for delays outside of our control.

If your order contains both in-stock and pre-order items, your order may be held until all items are available unless otherwise stated.

7. Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within a reasonable timeframe, please contact us within 7 days of the expected delivery date at:

ask@yordle.co.uk

We may require:

  • Photographs of damaged packaging

  • Confirmation from the courier

  • Additional information to investigate